Return, Refund & Cancellation Policy

At NoCheat Nutrition, we are committed to delivering high-quality products and ensuring a smooth customer experience. This policy outlines the terms and conditions for returns, refunds, and exchanges for orders placed within India.

•  Eligibility for Returns & Exchanges

• Purchases made from our online store cannot be returned after purchase. However, if you receive a defective product, a product damaged during transit, or an expired product, we will be happy to offer a full replacement upon receiving sufficient proof of purchase and the defect. To process a replacement, customers must send video photographs of the damaged or expired product to us at care@nocheatnutrition.com
• We accept returns or exchanges only under the following conditions :

• The product is damaged at the time of delivery 
• The product is defective or has a manufacturing issue 

We do not accept returns for:

• Change of mind 
• Taste preference or personal dislike 
• Incorrect orders placed by the customer 

• NOTE : No returns will be accepted if a customer simply does not like the product after delivery or feels it does not meet their expectations. If you are dissatisfied with your order, please email us at care@nocheatnutrition.com, and our customer care team will respond within 24 hours.

• Packaging Condition Requirement

• The returned product must be in original packaging 
• If the packaging is found damaged, tampered, or mishandled, the request will be rejected 

•  Important Delivery Instruction

• Do NOT accept the parcel if it appears tampered, damaged, or opened at the time of delivery. 
• If accepted, the responsibility shifts to the customer unless supported by proper proof. 
• If your ordered product is not delivered, you may furnish proof of purchase to care@nocheatnutrition.com, and we will redeliver the product promptly.

•  Return & Exchange Process

 Mandatory Requirements for claims & follow these steps to initiate a request:  

• Record a proper unboxing video while opening your package (starting before opening the package)
• If the product is damaged/defective, email us at:
  📧 care@nocheatnutrition.com 
• Attach: 

• Order details (Order ID, name, contact number)
• Images of the product clearly showing the issue
• Unboxing video 
• Our Quality Control team review & verify request & will evaluate the product for any defects related to its quality, and if the defect is confirmed, we will replace the product with a new one.
• Once the product is received and inspected at our facility: Replacement will be dispatched 
• Customers must inform us of their intent to exchange or replace the damaged or expired product within 48 hours of receipt. Any return or replacement requests made after this 48-hour period will not be entertained.
• Exchange is allowed only for damaged or defective products 
• The item will be replaced with the same product only 

Note :❗Claims without an unboxing video will not be accepted. We do not entertain third-party claims for refunds or returns.

•  Refund & Cancellation Policy

• We generally offer replacement instead of refunds 
• Refunds (if approved in rare cases) will be processed after inspection 
• Refund timelines may vary depending on the payment method 
• Once an order is successfully placed and processed, it cannot be cancelled or refunded.
• Refund requests will only be considered if the shipping location is not serviced by our delivery partners or if there is an unreasonable delay in delivering the ordered product. Damaged products will be exchanged following our Returns & Exchange policy.
• Once a refund is confirmed in writing by us, it will be processed within seven (7) working days and returned via the original mode of payment. Depending on your bank, refunds may take 5–7 working days to reflect in your account after initiation.

• RTO (Return to Origin) Refund Policy

  • In the event that a prepaid order is returned to origin (RTO) the following refund policy shall apply:

    • The refund will be processed for the product price only.
    • The original shipping charges included in the order amount will be non-refundable and will be deducted from the total refund amount.
    • The net refund amount = Order Amount − Shipping Charges.

  • For orders placed under the Partial COD option, customers are required to pay a fixed amount upfront via prepaid payment, with the remaining balance payable as Cash on Delivery (COD) at the time of delivery.

    Please note: if an order placed under Partial COD is RTO (Returned to Origin), the prepaid amount paid in advance will not be refunded.

  •  

    Note: Shipping charges are incurred at the time of dispatch and are non-recoverable once the shipment has been processed. Accordingly, these charges will not be refunded under any RTO scenario initiated by the customer.

    Refunds will be credited to the original payment method within 7 business days of the RTO parcel being received and verified at our warehouse.

• NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

• Incorrect or insufficient address provided by the customer.
• Non-availability of the recipient at the provided address.
• Refusal to accept the product.
• Delivery to a person or location specified by the customer, other than the customer.
• Events outside our control (force majeure).
• If the product has been tampered with by the customer.
• For partial COD orders

• Customer Support

For any further inquiries regarding our refund policy, please contact Our support team is available during business hours:

       🕒 Monday to Saturday | 10:00 AM – 7:00 PM

       📞 Phone: +91 70414 80300
      📧 Email: care@nocheatnutrition.com

• Final Note

By placing an order with NoCheat Nutrition, you agree to the terms of this policy. We reserve the right to update or modify this policy at any time without prior notice.