1.
What is No Cheat?
No Cheat is a nutrition brand built to make health simple, consistent, and easier to live with. We create nutrition that fits into everyday life without feeling like another task on your to do list.
2.
Why does No Cheat exist?
People stop caring about nutrition when it starts feeling like too much work. Too many products, decisions, routines, and things to remember can make staying consistent difficult. No Cheat exists to take that effort away.
3.
What does “No Cheat” mean?
It means we don’t cheat you with overpromises, unnecessary complexity, or constant switching. We believe nutrition should be honest, simple, and consistent.
4.
What does No Cheat stand for?
Continuity of trust. Your health needs can change, but the trust you place in your nutrition brand shouldn’t have to start over every time.
5.
Who is No Cheat made for?
No Cheat is for people who want nutrition with fewer decisions, fewer products, and less effort. If you want to take care of your nutrition without constantly thinking about it, No Cheat is built for you.
6.
Who can use No Cheat products?
Our range is designed for different stages of life, from kids aged 2+ to adults and seniors, with products created around everyday nutrition needs.
7.
Are No Cheat products safe?
Yes. Our products are developed with experts and rigorously tested. Every batch goes through NABL-accredited analytical testing laboratories for quality, purity, and safety, so you can feel confident about what you consume.
8.
What does No Cheat believe in?
We believe nutrition should be honest, supportive, simple, and consistent. Not complicated, intimidating, or built around exaggerated claims.
1.
Can I cancel my order after placing it?
Once your order has been successfully placed and processed, it cannot be cancelled or refunded.
2.
Can I return a product if I change my mind?
No. Products purchased from our online store cannot be returned due to a change of mind, taste preference, personal dislike, or incorrect ordering.
3.
What should I do if my parcel looks damaged or tampered with?
Please do not accept a parcel that appears damaged, opened, or tampered with. Alternatively, you can accept it after making a clear “Damaged” remark at the time of delivery and contact us the same day.
4.
Do I need to record an unboxing video?
Yes. Please record a complete unboxing video starting before you open the package. An unboxing video is mandatory for damage or defect claims, and claims without one will not be accepted.
5.
How long do I have to report a damaged or defective product?
You must contact us within 48 hours of receiving the order. Requests made after this period will not be entertained.
6.
How do I request a replacement?
Email us at care@nocheatnutrition.com with your Order ID, name, contact number, clear product images, and an unboxing video. Our Quality Control team will review the claim and, if the issue is confirmed, arrange a replacement.
7.
Can I exchange a product for a different product?
No. Exchanges are only available for damaged or defective products, and the replacement will be for the same product.
8.
What if my order was not delivered?
If your ordered product is not delivered, contact us with your proof of purchase, and we will arrange for the product to be redelivered promptly.
9.
Who can I contact for an order or return related issue?
Our support team is available Monday to Saturday, 10 AM–7 PM.
Phone: +91 70414 80300
Email: care@nocheatnutrition.com
1.
Where does No Cheat deliver?
We currently deliver across India.
2.
How long does it take to process my order?
Orders are processed and dispatched from our warehouse within 1–2 business days. Orders placed on weekends or public holidays are processed on the next working day.
3.
How long will my delivery take?
Delivery timelines vary depending on your location. Once your order is shipped, you’ll receive tracking details to follow your delivery.
4.
How can I track my order?
Once your order is shipped, we’ll send you a tracking number and courier tracking link via email.
5.
What if I don’t receive my tracking details?
If you haven’t received your tracking details, please contact our support team at care@nocheatnutrition.com or +91 70414 80300.
6.
Which courier partners do you use?
We deliver through trusted logistics partners, including Blue Dart, Delhivery, and India Post.
7.
What should I do if my package arrives damaged or tampered with?
Please inspect your package before accepting it. If it appears damaged, tampered with, or incomplete, refuse the delivery or accept it with a “Damaged” remark and contact us on the same day.
8.
What happens if delivery fails?
Delivery may fail due to an incorrect or incomplete address, customer unavailability, or refusal to accept the order. In such cases, the package may be returned to our facility and applicable return shipping charges may be deducted from the refund.
9.
Are deliveries made on public or bank holidays?
No. Deliveries are not made on bank or public holidays. Your order will be delivered on the next working day.
10.
Can my delivery be delayed?
Yes. Delivery may sometimes be affected by factors such as traffic, weather, or other unforeseen events. If there is a delay, we’ll keep you updated.
1.
What payment methods does No Cheat accept?
We accept Prepaid, Partial COD, UPI, Cards, and Net Banking.
2.
Is it safe to pay online?
Yes. Your debit and credit card details are end-to-end encrypted. We do not store your card details in our systems or ask you to share them through email.
3.
What is Partial COD?
Partial COD means you pay a fixed amount upfront by prepaid payment, and you pay the remaining balance by Cash on Delivery when your order arrives.
4.
What happens if my Partial COD order is returned to origin (RTO)?
If a Partial COD order is returned to origin, the prepaid amount paid upfront will not be refunded.
5.
Will I receive a payment confirmation?
We will process your payment and order details as part of your transaction. If you face any issues with your payment or order, you can contact our support team.
6.
Do you store my card or payment details?
We do not collect or store your credit or debit card details. All payment information is processed directly by our RBI-compliant payment partners, and in line with RBI directions, card details are stored only by your card issuer and card network.
7.
What should I do if I face an issue with my payment?
If you experience a payment-related issue, please contact our support team during business hours:
Monday to Saturday | 10:00 AM – 7:00 PM
Phone: +91 70414 80300
Email: care@nocheatnutrition.com